Hire a Customer Support Agent.
Tier-1 tickets answered with care — email, chat, and phone — by an agent who learns your product as well as your style guide.
Pre-vetted, full-time dedicated, with HR & payroll handled.
Overview
What a Customer Support Agent actually does.
Customer support agents in our network treat every ticket as a chance to compound the next answer. We vet for written English clarity, troubleshooting discipline, and the willingness to escalate cleanly rather than guess. Bilingual English/Arabic available where it helps.
Responsibilities
- Resolve tier-1 tickets across email, chat, and phone within SLA
- Maintain and extend the help-centre knowledge base
- Escalate complex issues with reproducible repro steps
- Tag tickets and surface trends to product and CSM
- Onboard new users with first-touch walkthroughs
Core Skills
What they bring on day one.
WHAT A SHORTLIST LOOKS LIKE
Typical placements for this role.
Seniority bands and the stacks that come with them — drawn from our active network across Egypt, Jordan, Lebanon, Morocco, and Tunisia.
Mid-Level, 3 years
Mid-Level tier, $2,500–$3,500 CAD/month
Zendesk, Intercom, KB authoring, Bilingual EN/AR
Junior, 2 years
Junior tier, $1,500–$2,000 CAD/month
Help Scout, Front, Tier-1 troubleshooting, Written English
Illustrative bands, not real candidates and not a browsable roster. Your actual shortlist is briefed, vetted, and presented by a co-founder after the discovery call.
PRICING
Tiers that apply to this role.
One flat CAD monthly rate — sourcing, vetting, onboarding, HR, payroll, and account management included. No recruiter fees, no currency surprises.
- Pre-vetted, full-time dedicated
- Embedded only on your team
- HR & payroll handled
- 10-day onboarding
- Everything in Junior
- Domain expertise
- Independent ownership
- Priority matching
Need the full comparison against a local Canadian hire? See the pricing page →
How We Vet This Role
Role-scoped, not one-size-fits-all.
Support candidates respond to a mixed-difficulty ticket queue — we grade tone fit, factual accuracy, escalation judgment, and the help-centre note they leave behind.
See The Obelisk Vetting ProcessRELATED ROLES
Hiring more than one?
Most engagements start with one role and expand. Here are the roles teams in your stack usually add next.
Ready to brief a Customer Support Agent?
15-minute call, written brief same day, shortlist within a week. If the first customer support agent is not the right fit, the 30-day replacement guarantee covers the second one.
Book a Discovery Call