Tala
Mid-Level · 3 yrs
$1,900 CAD/mo
All-in, CAD — HR & payroll included
ZendeskIntercomKB authoringBilingual EN/AR
Based in Cairo, EG
FINANCE & OPS
Hire a Customer Support Agent.
Tier-1 tickets answered with care — email, chat, and phone — by an agent who learns your product as well as your style guide.
Pre-vetted · Full-time dedicated · HR & payroll handled
Overview
What a Customer Support Agent actually does.
Customer support agents in our network treat every ticket as a chance to compound the next answer. We vet for written English clarity, troubleshooting discipline, and the willingness to escalate cleanly rather than guess. Bilingual English/Arabic available where it helps.
Responsibilities
- Resolve tier-1 tickets across email, chat, and phone within SLA
- Maintain and extend the help-centre knowledge base
- Escalate complex issues with reproducible repro steps
- Tag tickets and surface trends to product and CSM
- Onboard new users with first-touch walkthroughs
Core Skills
What they bring on day one.
ZendeskIntercomHubSpot ServiceHelp Scout / FrontKnowledge-base authoringWritten EnglishTroubleshooting basicsBilingual English/Arabic (optional)
The shape of a typical shortlist.
Representative profiles — not real candidates. Your actual shortlist is drawn from our active network across Egypt, Jordan, Lebanon, Morocco, and Tunisia.
Bassem
Junior · 2 yrs
$1,500 CAD/mo
All-in, CAD — HR & payroll included
Help ScoutFrontTier-1 troubleshootingWritten English
Based in Tunis, TN
Tiers that apply to this role.
One flat CAD monthly rate — sourcing, vetting, onboarding, HR, payroll, and account management included. No recruiter fees, no currency surprises.
Junior
Junior · 1–3 yrs
$1.5–2K
CAD / month
- Pre-vetted, full-time dedicated
- Embedded only on your team
- HR & payroll handled
- 10-day onboarding
30-day replacement guarantee
Get StartedMid-Level
Mid · 3–5 yrs
$2.5–3.5K
CAD / month
- Everything in Junior
- Domain expertise
- Independent ownership
- Priority matching
30-day replacement guarantee
Get StartedNeed the full comparison against a local Canadian hire? See the pricing page →
How We Vet This Role
Role-scoped, not one-size-fits-all.
Support candidates respond to a mixed-difficulty ticket queue — we grade tone fit, factual accuracy, escalation judgment, and the help-centre note they leave behind.
See The Obelisk Vetting ProcessHiring more than one?
Most engagements start with one role and expand. Here are the roles teams in your stack usually add next.
Ready to brief a Customer Support Agent?
15-minute call, written brief same day, shortlist within a week. If none of the candidates are right, we go again — no cost.
Book a Discovery Call