Hire a Customer Support Agent.
Customer support agents we place treat every ticket as a chance to compound the next answer. We vet for written English clarity, troubleshooting discipline, and the willingness to escalate cleanly rather than guess. Bilingual English/Arabic available where it helps.
Pre-vetted, full-time dedicated, with HR & payroll handled. $1,500–3,500 CAD/month depending on seniority.
Updated
Overview
What a Customer Support Agent actually does.
Tier-1 tickets answered with care — email, chat, and phone — by an agent who learns your product as well as your style guide.
Responsibilities
- Resolve tier-1 tickets across email, chat, and phone within SLA
- Maintain and extend the help-centre knowledge base
- Escalate complex issues with reproducible repro steps
- Tag tickets and surface trends to product and CSM
- Onboard new users with first-touch walkthroughs
Core Skills
What they bring on day one.
WHAT A SHORTLIST LOOKS LIKE
What a Customer Support Agent placement looks like.
Seniority bands and typical stacks for a customer support agent placement.
Junior, 2 years
Junior tier, $1,500–$2,000 CAD/month
Help Scout, Front, Tier-1 troubleshooting, Written English
Mid-Level, 3 years
Mid-Level tier, $2,500–$3,500 CAD/month
Zendesk, Intercom, KB authoring, Bilingual EN/AR
Illustrative bands, not real candidates. A co-founder presents your actual shortlist after the discovery call.
PRICING
Tiers for a Customer Support Agent.
Junior to Mid-Level, one flat CAD rate per month per hire.
What this role costs
- Customer Support Agent through Obelisk Talent (Junior to Mid-Level)
- $1,500–3,500 CAD / month
- Flat retainer, all-in: HR, payroll & management included. No placement fee.
What each tier includes, and the full comparison with a local Canadian hire: see the pricing page →
How We Vet This Role
What a Customer Support Agent has to show us.
Support candidates respond to a mixed-difficulty ticket queue — we grade tone fit, factual accuracy, escalation judgment, and the help-centre note they leave behind.
See The Obelisk Vetting ProcessRELATED ROLES
Hiring more than one?
Roles that pair with a customer support agent, under the same contract.
Ready to brief a Customer Support Agent?
15-minute call, written brief same day, a shortlist of 1–2 pre-vetted candidates typically within a week. If the first customer support agent is not the right fit, the 30-day replacement guarantee covers the second one.
Talk to a Co-Founder