Hire Remote Customer Service agents.
Obelisk Talent places pre-vetted, full-time Middle Eastern customer service and support professionals into Canadian SMB teams. Bilingual English/Arabic talent, Western business fluency, and a shifted Cairo schedule (2pm–10pm Cairo ≈ 7am–3pm Eastern) that pairs with your local 9-to-5 for roughly 10 hours of combined daily coverage — 7am to 5pm Eastern, from one team.
The TL;DR
What this engagement is, in 4 lines.
- Flat $1,500–$5,000 CAD/month per agent, all-in, with no recruiter fee
- Roughly 10 hours of combined daily coverage, 7am–5pm Eastern
- Bilingual English/Arabic by default, with French-English from Morocco and Tunisia
- We handle HR, payroll & management, backed by a 30-day replacement guarantee
Who this is for
Heads of Customer Success, COOs, and operators scaling support beyond the founder's inbox
If your support queue is overwhelming the founders, your CSAT is leaking because tickets sit overnight, or you cannot afford a $60K Toronto support hire — Obelisk gives you full-time embedded agents at a fraction of the cost, with the schedule overlap to extend coverage past your local working day.
WHAT YOU GET
The full operational surface, on one contract.
Each component is a self-contained part of the engagement — sourcing, vetting, embedded delivery, and managed HR/payroll all sit on our side.
Embedded agents, not BPO seat rentals
One agent, full-time, on your team only. They learn your product, your brand voice, your edge cases, and your Slack channels. This is the structural difference between Obelisk and a traditional BPO — embedding beats per-ticket throughput on retention, complexity handling, and customer satisfaction.
Coverage extension, not 24/7 sprawl
The shifted Cairo schedule (2pm–10pm local) maps to roughly 7am–3pm Eastern, so the queue is covered two hours before your local team logs on and stays live with them until 3pm. Paired with a local 9-to-5, that is about 10 hours of single-team coverage — 7am to 5pm Eastern — without standing up a night shift or routing tickets through a third-party service.
Bilingual English/Arabic by default
Arabic-language support comes free of an additional hire if you serve customers in the Gulf, Egypt, or Levant markets. Morocco and Tunisia add French-English bilingual coverage useful for Quebec or European customers. One team, multiple languages, no premium markup.
We handle HR, payroll & management
One Canadian B2B contract, CAD-invoiced. Local employment, monthly payroll, contract administration, and ongoing account management on our side. Your support stack (Zendesk, Intercom, HubSpot, Front) is the only surface your team interacts with.
ROLES WE COVER
The roles inside this engagement.
Each linked role page has the responsibilities, skills, sample profiles, and pricing tier breakdown.
Flat monthly CAD. Everything included.
Customer service agents typically sit in the Junior to Mid-Level tiers — $1,500–$3,500 CAD/month flat. Senior support engineers (technical L2/L3) reach the Senior tier at $3,500–$5,000. The monthly rate covers everything operational. No placement fee, no per-ticket pricing, no overflow charges. Add agents incrementally as your queue grows.
See full pricing breakdownQUESTIONS, ANSWERED
Common questions about this engagement.
If you don't see your question, every first call is with a co-founder — bring it then.
What support tools and platforms does the network cover?
Zendesk, Intercom, HubSpot Service Hub, Freshdesk, Front, Help Scout, and Kustomer are the most common; Slack, Notion, and Linear for internal coordination. We match for current production experience with your specific stack rather than train candidates on tools post-hire.
How is this different from an outsourced BPO?
A BPO rents you seats at a per-ticket or per-hour rate; the agent rotates across accounts and treats your tickets as throughput. Obelisk embeds one agent full-time on your team only — same cost band, structurally different output. Embedded agents own retention metrics; BPO seats own first-response-time only.
Can the agent handle phone or video calls in addition to tickets?
Yes, when scoped on the discovery call. The agents in our network work from quiet home offices on stable broadband; voice and video are part of the standard onboarding. Phone-heavy roles weight us toward candidates with prior call-centre experience for accent intelligibility and pacing.
What hours of coverage can we get with one agent?
One agent on the shifted Cairo schedule works 2pm–10pm Cairo time, which maps to roughly 7am–3pm Eastern (Toronto). Pairing your local team’s 9am–5pm with one Obelisk agent gives combined coverage of 7am–5pm Eastern — about 10 working hours a day from a single team.
How does Obelisk vet customer service candidates?
Customer service candidates work a triage exercise based on a sample queue of mixed-priority tickets. We grade prioritization logic, written tone, escalation judgment, and the questions they ask before responding. Phone-capable candidates also do a recorded role-play with the founder.
Can we add Arabic-language support coverage without hiring separately?
Yes. Every candidate from our Arabic-speaking countries (Egypt, Jordan, Lebanon, Morocco, Tunisia) is bilingual English/Arabic by default. We will note any candidates with native-level French as well — useful for Quebec, Morocco, or European Francophone coverage.
RELATED ENGAGEMENTS
Most clients run more than one.
Engagements scale across disciplines under one Master Agreement. These are the services Obelisk clients in your stack usually add next.
Ready to brief this engagement?
15-minute call, written brief same day, shortlist within a week. Start with one role and add disciplines under the same Master Agreement when you are ready.
Book a Discovery Call