Hire a Customer Success Manager.
Customer success managers we place protect and grow the revenue you've already booked. We vet for product fluency, written communication on async handoffs, and the discipline to spot a churn signal in the support transcript before it shows up in the dashboard.
Pre-vetted, full-time dedicated, with HR & payroll handled. $1,500–5,000 CAD/month depending on seniority.
Updated
Overview
What a Customer Success Manager actually does.
Onboarding, adoption, expansion, and the renewal conversation — owned by someone who reads the product as well as the contract.
Responsibilities
- Run customer onboarding and time-to-value milestones
- Drive adoption via QBRs, training sessions, and async check-ins
- Identify expansion opportunities and partner with sales on upsell
- Own renewal conversations — forecast, negotiate, close
- Surface product feedback to engineering with concrete artefacts
Core Skills
What they bring on day one.
WHAT A SHORTLIST LOOKS LIKE
What a Customer Success Manager placement looks like.
Seniority bands and typical stacks for a customer success manager placement.
Mid-Level, 4 years
Mid-Level tier, $2,500–$3,500 CAD/month
HubSpot, Onboarding, QBRs, Renewals
Senior, 7 years
Senior tier, $3,500–$5,000 CAD/month
Salesforce, Gainsight, Expansion, Forecasting
Illustrative bands, not real candidates. A co-founder presents your actual shortlist after the discovery call.
PRICING
Tiers for a Customer Success Manager.
Junior to Senior, one flat CAD rate per month per hire.
What this role costs
- Customer Success Manager through Obelisk Talent (Junior to Senior)
- $1,500–5,000 CAD / month
- Flat retainer, all-in: HR, payroll & management included. No placement fee.
What each tier includes, and the full comparison with a local Canadian hire: see the pricing page →
How We Vet This Role
What a Customer Success Manager has to show us.
CSM candidates run a written QBR scenario against a fictional account — we grade story arc, the questions they prepare, and how they frame a renewal at risk.
See The Obelisk Vetting ProcessRELATED ROLES
Hiring more than one?
Roles that pair with a customer success manager, under the same contract.
Ready to brief a Customer Success Manager?
15-minute call, written brief same day, a shortlist of 1–2 pre-vetted candidates typically within a week. If the first customer success manager is not the right fit, the 30-day replacement guarantee covers the second one.
Talk to a Co-Founder