Dalia
Mid-Level · 4 yrs
$2,800 CAD/mo
All-in, CAD — HR & payroll included
HubSpotOnboardingQBRsRenewals
Based in Cairo, EG
MARKETING & SALES
Hire a Customer Success Manager.
Onboarding, adoption, expansion, and the renewal conversation — owned by someone who reads the product as well as the contract.
Pre-vetted · Full-time dedicated · HR & payroll handled
Overview
What a Customer Success Manager actually does.
Customer success managers in our network protect and grow the revenue you've already booked. We vet for product fluency, written communication on async handoffs, and the discipline to spot a churn signal in the support transcript before it shows up in the dashboard.
Responsibilities
- Run customer onboarding and time-to-value milestones
- Drive adoption via QBRs, training sessions, and async check-ins
- Identify expansion opportunities and partner with sales on upsell
- Own renewal conversations — forecast, negotiate, close
- Surface product feedback to engineering with concrete artefacts
Core Skills
What they bring on day one.
HubSpot / SalesforceGainsight / Vitally / CatalystIntercom / ZendeskOnboarding playbooksQBR facilitationRenewal forecastingExpansion and upsellAsync customer communication
The shape of a typical shortlist.
Representative profiles — not real candidates. Your actual shortlist is drawn from our active network across Egypt, Jordan, Lebanon, Morocco, and Tunisia.
Wael
Senior · 7 yrs
$4,000 CAD/mo
All-in, CAD — HR & payroll included
SalesforceGainsightExpansionForecasting
Based in Amman, JO
Tiers that apply to this role.
One flat CAD monthly rate — sourcing, vetting, onboarding, HR, payroll, and account management included. No recruiter fees, no currency surprises.
Junior
Junior · 1–3 yrs
$1.5–2K
CAD / month
- Pre-vetted, full-time dedicated
- Embedded only on your team
- HR & payroll handled
- 10-day onboarding
30-day replacement guarantee
Get StartedMid-Level
Mid · 3–5 yrs
$2.5–3.5K
CAD / month
- Everything in Junior
- Domain expertise
- Independent ownership
- Priority matching
30-day replacement guarantee
Get StartedSenior
Senior · 5+ yrs
$3.5–5K
CAD / month
- Everything in Mid
- Architecture-level skills
- Mentoring capability
- Strategic contribution
30-day replacement guarantee
Get StartedNeed the full comparison against a local Canadian hire? See the pricing page →
How We Vet This Role
Role-scoped, not one-size-fits-all.
CSM candidates run a written QBR scenario against a fictional account — we grade story arc, the questions they prepare, and how they frame a renewal at risk.
See The Obelisk Vetting ProcessHiring more than one?
Most engagements start with one role and expand. Here are the roles teams in your stack usually add next.
Ready to brief a Customer Success Manager?
15-minute call, written brief same day, shortlist within a week. If none of the candidates are right, we go again — no cost.
Book a Discovery Call